Purchase Conditions

To be able to make online purchases on this Website, the user will have to create an account, providing the requested data, in which the purchases will be allocated, as well as their returns and respective history. The User will not be able to place any order if they do not provide all the required information, which is subject to our Data Protection Policy. When placing an order on this Website, the User declares that they are over 18 years of age and are legally qualified to enter into contracts. In accordance with the regulations in force, the prices indicated in the online store on this Website must be understood in euros, with fees and taxes included in particular Value Added Tax (VAT), but excluding delivery fees which will be added to the order value in accordance with the conditions indicated on the Website. Although we try to ensure that the prices indicated on our Website are correct, errors may occur. If we detect an error in the price of any of the products ordered, the User will be informed as soon as possible about the error and will have the option of confirming their order at the correct price or canceling it. If it is not possible to contact the User, we will consider the order as canceled, and we will refund all amounts paid by the User. The company reserves the right to change prices at any time, and the availability of its items may be subject to limited periods of time defined by the brand, however, and as stipulated above, changes will not affect orders for which you have An Order Confirmation has been sent. The prices and products available on www.gamanatura.com are only valid for purchases made through the website in question, and these may not coincide with those in stores in the distribution network. In the same way, there may also be exclusive online promotions. End users/consumers of the Gamanatura Website must follow the steps mentioned below to purchase Gamanatura items:

1. Once you have selected the items (model, color, size and quantity) you wish to purchase – the 1st step of the purchasing process – they will be added to your shopping cart;
2. The 2nd step will be to complete the order by entering promotional code information if applicable, as well as indicating the delivery address if it is different from the home address mentioned in the registration – we recommend choosing the delivery address the place where you spend most of your time. of the day (ex: workplace) or a carrier pick-up point. Shipping costs will be added to the cost of the product, depending on the weight of the order, and whether delivery is to a private address or pick-up point.

NOTE: only delivery costs to mainland Spain are covered. For the Balearic Islands, Canary Islands, Ceuta and Melilla, please contact customer@gamanatura.com for more information about shipping costs.

3. The 3rd and final step will be to choose the payment method from those available - if you choose to pay by Multibanco you will receive the references to proceed with the payment, which are valid for 24 hours and confirm that you have read and accepted the terms and conditions of sale expressed here.

The use of a credit card is carried out through the Easypay payment gateway, which guarantees the security of transactions.

4. When completing the transaction you will have the possibility to request your Order Form which will be sent to your email address.

Within a period of up to 3 working days, the Order Confirmation will be sent to you, indicating the date of dispatch and expected delivery date at the address indicated by you.
During the purchase process and before payment, the User may modify the order details. At the same time, as a registered User, you will have a record of all orders placed in the “My Account” area.

For Professionals, the platform only serves as a means of communication, facilitating the placement of orders, ensuring compliance with all previously established rules regarding purchases, pricing policy, intermediary agents, returns and defective items.

In accordance with applicable standards – articles 10 to 17 of Decree-Law no. 24/2014 of 14 February – the user/buyer may withdraw from the contract, without giving a reason, within 14 days from the date of delivery of the order , only pre-ordered items will be refunded.

The customer may exercise the right of withdrawal in any way permitted by law, considering, in any case, this right has been validly exercised by sending withdrawal information via email to the address: customer@gamanatura.com and by filling out the returns form in the customer area.

The costs of returning the product(s) are the responsibility of the Gamanatura brand, as long as DPD's return policies are complied with: delivery of purchased items to a DPD pick-up point, properly packaged and labeled with the return information provided in the shipping packaging, cash on delivery is not permitted as the refund of amounts paid will be made, as quickly as possible, using the same method used at the time of purchase and after compliance with the following conditions has been validated:

• The right to withdraw from the purchase and return applies exclusively to items that can be returned in the same conditions in which the user/customer received them, namely in the original packaging and with all documents.


• The returned item will be examined by the company, which will check its condition by emailing the respective report.


• No refund will be made if the product has been used beyond simply opening its packaging or if it has been damaged.


• Liability for damage suffered by items, as well as their loss during return, is covered by the carrier's insurance, for the value corresponding to the merchandise.


• Only returns of items purchased online will be accepted. Other GAMANATURA HOME items that have been purchased in commercial spaces other than the website www.gamanatura.com must comply with the return policies of the respective commercial spaces.

Return address, shown on the return label:

ADALBERTO TEXTILE SOLUTIONS, SA
GAMANATURA
Rua Adalberto Pinto da Silva, 28
4795-177 Rebordões

If the item does not correspond to what was requested or presents a defect(s), the User/Buyer must immediately contact the company, preferably via email to customer@gamanatura.com informing the non-compliance with the conditions of the contract and if possible, sending a photo(s) illustrating the defect(s).

The collection of the item(s) will be carried out by the company, which, upon receipt, will examine the item(s) and, if non-conformity is confirmed, will communicate, by email, its replacement within a period of time. reasonable.

The replacement of the item(s) returned under the terms of this article is subject to the availability of the item(s) and if replacement is not possible, the amount paid for the item(s) ) returned due to non-conformity, will be refunded to the customer in full, including delivery costs that may have been incurred for delivery.

Items purchased through this Website can be exchanged as long as they are in the same condition in which they were sent.
The company does not guarantee or be responsible for any inconveniences or losses inherent to the use of the internet network, service disruption, external intrusion or the presence of computer viruses, or any other case of force majeure, without prejudice to the rights recognized by current law to the User/Buyer.
The company will not be responsible for any situation of non-compliance or delay, in accordance with any of the obligations assumed under a Contract when caused by reasons of force majeure (“Force Majeure”).

Force Majeure will include any act, event, failure to exercise, omission or accident beyond our control, including, among others, the following: general strike, or other forms of protest that significantly affects the country; disturbances of public order, riots, invasions, terrorist attack or threat, war (declared or not) or threat or preparation for war: fire, explosion, storm, floods, earthquakes, collapse, epidemic or any other type of natural disaster; inability to use trains, ships, planes, motorized transport or any other means of transport, public or private; impossibility of using public or private telecommunications systems.

The company's obligations resulting from the Contracts will be considered suspended during the period in which the Force Majeure situation remains in force, granting an extension of the period for the fulfillment of these obligations for a period of time equal to the duration of the Force Majeure situation.

We will use all reasonable means to bring the Force Majeure situation to an end or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure situation.

If one of the clauses of these conditions becomes null and void, due to a legislative, normative change or sentence, it shall be considered unwritten.